·
COVID TRAVEL GUIDELINES
COVID protocols shall be adhered by the passengers and Travel
Spree/Chardham Express as per the effective mandate of the government. Without
adhering to the government guidelines, boarding can be denied to the passengers
without refund.
·
SEATING CAPACITY
The
seating capacity of our helicopter is 06 passengers.
·
HELICOPTER WEIGHT LIMITATION
Maximum weight capacity of the helicopter is 450 kg
(excluding baggage weight).
Passengers are taken on board depending up on the load and
temperature conditions, and the Pilots call will be final. Hence, passengers
are required to provide us their exact weights at the time of booking.
Exceedance of helicopter weight carrying capacity, will result in
passengers getting deboarded & cancelled for the Heli-tour without any
refund.
·
OVERWEIGHT CHARGES
Overweight charges are applicable @ INR 2,000/kg. This will be chargeable to passengers weighing above 75
kg. But excess weight will only be calculated on the total excess weight
above the total permissible weight of all the group members combined, i.e.,
permissible weight = 75 Kg x (No. of pax).
Any
discrepancy found in the weights of the passengers, which will be chargeable as
per the overweight criteria, the same would be collected prior to boarding of
flights.
Please
Note: While submitting the body weights, please keep in view that you submit
your final weight on the higher side, after adding extra weight of your clothes
and shoes.
·
ARRIVAL DATE
Our Dodham 3N/4D Heli-tours are booked flying-date-wise (Day 2
of the tour). Passengers must report to Dehradun one day prior to the
flying date.
·
BAD WEATHER & FORCE MAJEURE
DISCLAIMER
Flying in hills is subject to bad weather, and many Force Majeure
factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley
flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in
aircraft, illness of flying crew or late reporting of the passengers at the
helipads, among others. Therefore, passengers must be prepared to face any
eventuality and inconvenience in case of such scenarios.
AADHAR Card copies are to be shared by all Indian
passengers, & passport in case of foreign nationals.
·
HOTELS:
o DEHRADUN : Keys by Lemon tree–‘Aketa Hotel’, or
similar (MAP basis – Dinner & Breakfast).
o SERSI: Ghughuti
Resort, or similar (AP basis - all meals)
o BADRINA: Hotel The
Vijay Lords Palace, or similar (AP basis - all meals)
-
Hotels are subject to sudden change.
-
Rooms are booked on double or triple sharing
basis only.
-
For a separate single occupancy room,
it will be extra chargeable @ INR
35,000/person (tax inclusive).
-
Hotels at both the Dhams are non-star
category. However, we have carefully selected the most comfortable properties
for our Heli-tours.
We advise our passengers to keep one
additional day at hand at the end of the tour, over & above the 3N/4D
period, to avoid missing their return flights in case they get stuck at any of
the destinations due to bad weather or force majeure reasons.
·
ADD-ON SERVICES
Additional
services which are not mentioned in our inclusions will be extra chargeable,
and the same must be confirmed to us at the time of booking.
·
MEDICAL EMERGENCIES
Travel
Spree/Chardham Express will not be
liable for any medical emergency on the ground to the passengers. Therefore, in
your own interest, passengers are hereby advised to kindly consult a doctor and
get medical check-up done before commencing the yatra. Medical check-up is
mainly required if a passenger has any medical ailment or condition.
If Medical evacuation by Helicopter is needed,
it will be chargeable @ INR 1,20,000/ + UCADA royalty & landing charges + GST.
·
CARRIAGE BY AIR ACT, 1972
The
carriage is subject to Travel Spree/Chardham Express Services regulations
relating to the conditions of Non-International Carriage (Passenger and
Baggage) framed in accordance with The Carriage by Air Act, 1972 and
Notification regarding application of the carriage which is non-international.
The liability of the company for damage sustained in the event of the death or
wounding of a passenger or any other bodily injury suffered by passenger or by
his registered baggage during the course of carriage by air will be governed by
the provisions of sections 4,5,6 and the rules contained in the second Schedule
of Carriage by Air Act 1972 with certain exceptions, adaptations,
modifications, etc as notified in the Govt. of India, Ministry of Civil
Aviation Notification and as amended from time to time.
Travel Spree/Chardham Express reserves the
right to cancel passengers, who are unruly, abusive, intoxicated, sick,
mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall
be done to such passenger(s).
·
Our Heli-Tours are not available for the
following VIP’s:
-
Speaker Lok Sabha
-
Dy. Chairperson Rajya Sabha
-
Central Ministers of Cabinet Rank
-
C J I Supreme Court
-
Governors of State
-
Chief Ministers of State
-
State Ministers of Cabinet Rank
-
SPG Protectees – Z category only.
·
RESCHEDULING OF BOOKING
Rescheduling your booking to any
future or prior travel date will be done subject to availability and on payment
of 10% of the total tour cost. This will be permitted only if informed at least
28 days before the arrival date.
In case
rescheduling is requested less than 28 days prior to the travel date, then the
booking would be treated as cancelled, & and a fresh booking will be given
subject to availability, after the levy of applicable cancellation charges.
·
PAYMENT TERMS:
o
We accept payments via bank transfers, cash,
UPI and card machine.
o The
booking is to be done in advance with a deposit of 50% of the total amount.
Balance payment will be taken 14 days prior to the date of arrival at Dehradun.
o Passengers
will not be permitted to board or commence the tour, unless full & final
payment of the tour has been done.
o Payments
via credit/debit card machine will incur 3.5% extra charges.
o Payment
via American Express / Foreign cards will incur 4.5% extra charges.
·
CANCELLATIONS POLICY:
If
passengers cancel their booking prior to or after the commencement of tour, the
following cancellation charges will be applicable -
o
More than 35 days prior to travel date: 30% of total tour cost.
o Between 25
to 35 days prior to travel date: 50% of total tour cost.
o
24 - 15 days prior to travel date: 75% of total tour
cost.
o
15 Days or less prior to travel date: No Refund
o
No show: No Refund.
o
After commencement of the tour: No Refund.
o
FORCE MAJEURE & BAD WEATHER REFUNDS:
Basis of Refund:
§
Tour Cost: Full refund toward the proportionate
amount of the cancelled sector as below-
o
Cancellation of Complete tour – Full refund,
minus INR 40,000 toward the flight preparation & ground arrangement
charges.
o
Only Badrinath ji – INR 5,20,000 (tax
inclusive for 06 pax).
Ekdham Badrinath Dham Night halt tour will be chargeable to the
passengers in case only Badri Dham is covered.
o
Only Kedarnath ji – INR 4,50,000 (tax
inclusive for 06 pax).
Ekdham Kedarnath Dham Night halt tour will be chargeable to the
passengers in case only Kedar Dham is covered.
§
Additional Services: The cost
of additional services provided at any Dham during the tour will be deducted
over & above the refundable Tour Cost.
§
Refund against an unutilized service will not
be done.
§
COVID-19 Lockdowns, or any National/State
Emergency:
In case passengers test COVID positive before the travel, or the
Yatra gets called-off by the government, or any National or State emergency is
imposed, there will be no refunds applicable.
However, passengers will be provided a Credit Voucher by Travel
Spree/Chardham Express against the advance paid, which will be valid for one
year. It can be utilised against any of our helicopter tours or charter
services by the passengers or any of their friends/relatives.
· BAD WEATHER & FORCE MAJEURE POLICIES:
·
1. Where bad weather, technical snags, or any
force majeure reason beyond Travel Spree/Chardham Express Services’ control
results in
the cancellation of your flight being delayed or cancelled, Travel
Spree/Chardham Express Services will not be liable in any way for the
cancelled
or delayed flight. However, refund will be given to clients as per our refunds
policy. Any kind of inconvenience caused because
of cancellation of flights is
beyond the control of the operator. No compensation or reimbursement for
accommodation, transportation,
meals, or any other extra travel expenses done
by the passengers shall be offered in the event of cancellation of a flight.
2. In case tour departure does not take place
from Dehradun on Day One due to above reasons, tour will be considered as
cancelled and refund as per our policies will be made. However,
in case the passengers would like to consider taking the tour on the next
available date, a fresh booking can be made for the same. Our team will propose
the available options to the passengers. The
balance/unutilized
amount against previous booking can be adjusted against the
fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
·
In 3. In case the tour departs from Dehradun as per
schedule but gets disrupted, while the tour is ongoing, our team will propose
the
possible revised itinerary within the scheduled package duration, but
without any extension of days.
4. New Dodham passenger(s) scheduled for
departure from Dehradun on any respective travel date shall be our top
priority. tension,
proposed by the passengers, in
the package will only be considered at an extra cost and subject to operational
viability. 5. In case of passenger get stuck at Kedarnath
top due to bad weather or Force Majeure, the accommodation charges at Kedarnath
will
borne by the client directly.
6. Additional night halt charges will be payable
by the passengers to hotels on direct payment basis if they get stuck for
additional
nights due to bad weather/force majeure reasons over and above the
2N/3D period.
7. If passengers require extra helicopter flying
at the end of their tour, the same will be chargeable at INR 1,20,000/Hr +
UCADA royalty
& landing charges + GST.
8. While the tour is ongoing, if any group
demands to cancel their tour mid-way, the arrangement of transportation will be
done by
Travel Spree/Chardham Express , however, cost for the same will be
borne by the passengers on direct payment basis.
9. Any increase in government levies or taxes, or
Temple Authority prices, after the confirmation of booking, will be extra
chargeable to
the passengers. Payment against the same will have to be made
before the commencement of tour.
·
DISPUTES
Disputes as to legality, interpretation, application or
performance of service or any of its terms and conditions shall be governed by
the laws of Delhi Jurisdiction.
Bookings will be taken, considering there is
acceptance of the above-mentioned terms & conditions by the party.
~WE ASSURE
YOU OF A SAFE & MEMORABLE PILGRIMAGE.~
